Refund & Return Policy

Effective Date: April 1, 2026

At Luca Italian Leather, customer satisfaction is our priority. We take pride in the quality of our leather products and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

This policy should be read together with our Warranty Policy, Shipping Policy, and Order Cancellation Policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

After the 30-day return period has expired, returns or refunds are generally no longer accepted. However, eligible manufacturing defects may still qualify for coverage under our Warranty Policy.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • Be unused and in its original condition.

  • Include all original packaging, tags, accessories, and documentation.

  • Show no signs of wear, damage, or alteration.

  • Be accompanied by proof of purchase or your order confirmation.

We accept returns for both:

  • Defective products

  • Non-defective products (change of mind)

provided all eligibility requirements are met.

3. Items That Cannot Be Returned

For hygiene, quality, and product integrity reasons, we cannot accept returns for:

  • Items showing signs of use, wear, or damage after delivery.

  • Products that have been altered, customized, or personalized.

  • Gift cards.

  • Final sale or clearance items marked as non-returnable.

  • Products returned without prior authorization.

4. How to Start a Return

To initiate a return:

  1. Contact our customer support team with your order number and the reason for your return.

  2. Once your request has been approved, we will provide detailed return instructions.

  3. Carefully package the item in its original packaging and return it using the provided instructions.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

5. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs where applicable.

  • For returns requested due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

We do not charge any restocking fees on approved returns.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us within 30 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Once verified, we will arrange an appropriate resolution, including a replacement or full refund where applicable.

7. Exchanges

We gladly offer exchanges, subject to product availability.

To request an exchange:

  • Contact our customer support team with your order number.

  • Let us know which product or size you would like instead.

  • Once the returned item has been inspected and approved, we will ship your replacement.

If there is a price difference between the exchanged items, we will either collect the balance or issue a partial refund as appropriate.

8. Refunds

After your returned item has been received and inspected, we will notify you of the outcome of your return request.

If your refund is approved:

  • It will be issued to your original payment method.

  • Refunds are generally processed within 10 business days.

Please note that your financial institution may require additional time before the refunded amount appears in your account.

Returns that arrive damaged, incomplete, or showing signs of use may qualify only for a partial refund or may be declined.

9. Order Cancellations

If your order has not yet entered processing, you may request a cancellation.

Cancellation requests should be submitted within 12 hours of placing your order.

Once an order has entered processing or has been shipped, it can no longer be cancelled and must instead follow the return procedure outlined in this policy.

10. Additional Information

For complete information regarding shipping, warranties, billing, privacy, and your rights as a customer, please review the additional policy pages available on our website.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

Luca Italian Leather

Company Number: P16000003377

EIN: 81-1105246

Email: cs@lucaitalian.shop

Phone: +1 (727) 201-4054

Address: 100 2nd Ave NE, St. Petersburg, FL 33701, United States