FAQ

Frequently Asked Questions

Welcome to the Luca Italian Leather FAQ page. We've answered some of the most common questions to help make your shopping experience simple and enjoyable. If you need further assistance, our customer support team is always happy to help.

1. Orders & Shipping

How long will it take to receive my order?

Orders are typically processed within 2–3 business days (Monday–Friday).

Once shipped, delivery usually takes 5–8 business days, for an estimated total delivery time of 7–11 business days within the United States.

You'll receive a shipping confirmation email with tracking information as soon as your order is dispatched.

Do you offer free shipping?

Yes! We proudly offer FREE Standard Shipping on all orders within the United States. No minimum purchase is required.

Do you ship internationally?

At this time, we ship within the United States only.

We hope to expand our shipping destinations in the future.

Which carriers do you use?

Orders are shipped using trusted carriers such as USPS, UPS, or FedEx, depending on your location and package size.

2. Order Tracking

How can I track my order?

Once your order has shipped, you'll receive an email containing your tracking number.

Tracking information usually becomes available within 24–48 hours after shipment.

Can I change or cancel my order?

Yes, provided your order has not yet entered processing.

Please contact us within 12 hours of placing your order.

Once an order has been processed or shipped, it can no longer be modified or cancelled. Please refer to our Order Cancellation Policy for more information.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return policy.

Items may be returned within 30 days of delivery provided they are:

Unused
In their original condition
Returned with original packaging and accessories

Please see our Return & Refund Policy for complete details.

Who pays for return shipping?

For approved returns, we provide a prepaid return shipping label at no additional cost.

There are no restocking fees on eligible returns.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are issued to your original payment method within 10 business days.

Your financial institution may require additional processing time before the funds appear in your account.

Can I exchange an item?

Yes.

If you'd like a different style, color, or product, simply contact our customer support team. Exchanges are subject to product availability.

4. Products & Care

Are your products made from genuine leather?

We offer a carefully selected collection of premium leather products crafted for durability, comfort, and timeless style. Product materials are clearly listed on each product page.

Will every leather product look exactly the same?

No.

Leather is a natural material, meaning slight variations in texture, grain, and color are completely normal. These characteristics make every piece unique.

How should I care for my leather products?

To keep your leather looking its best, we recommend:

Store in a cool, dry place.
Avoid prolonged exposure to moisture and direct sunlight.
Clean with a soft cloth or leather-specific care products.
Store handbags and accessories properly when not in use.

Proper care will help extend the life and appearance of your leather goods.

5. Warranty

Do your products include a warranty?

Yes.

Eligible products are covered by our One-Year Limited Warranty against manufacturing defects.

Please review our Warranty Policy for complete details regarding coverage and exclusions.

How do I submit a warranty claim?

Simply email cs@lucaitalian.shop with:

Your order number
Product name
Description of the issue
Clear photographs of the product

Our customer support team will guide you through the warranty process.

6. Payments & Security

What payment methods do you accept?

We accept secure payments through Shopify Payments, including:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay
PayPal (where available)

Available payment methods will be displayed during checkout.

Is my payment information secure?

Absolutely.

Our website is protected with SSL encryption, and all transactions are securely processed through trusted payment providers.

For your protection, we never store your complete credit or debit card information.

When will my payment be charged?

Your payment method is authorized and charged when your order is successfully placed.

If payment authorization fails, your order will not be processed, and you'll be notified to update your payment information.

7. Customer Support

When is customer support available?

Our support team is available:

Monday – Friday

9:00 AM – 5:00 PM (Eastern Time)

We aim to respond to all email inquiries within one business day.

Still Need Help?

We're always happy to assist you.

Luca Italian Leather

Company Number: P16000003377

EIN: 81-1105246

Email: cs@lucaitalian.shop

Phone: +1 (727) 201-4054

Address:
100 2nd Ave NE
St. Petersburg, FL 33701
United States